Customer Service for Australian Users

This method of contacting CasinoRex customer support is the simplest and most universal. To write to us, send an email to [email protected].
Please note that this is the only official customer support email contact for CasinoRex in Australia. Do not attempt to contact us through other email addresses, as this may lead to encountering scammers.

Email is suitable for resolving any issues and obtaining consultation on any questions. You can contact us regarding registration, submit document photos for verification, report a technical problem, or ask a question about a bonus.

CasinoRex support operates around the clock. Player emails are processed in order, and we always strive to respond as quickly as possible. Response times may range from 5 minutes to 24 hours. To speed up the process, we recommend the following rules:

• Briefly describe the issue in the email subject line. This helps us immediately direct your request to a specialist who handles such problems;
• Provide as much detail as possible about your problem in the email body. If you have additional materials that may help, attach them to the email, e.g., screenshots of an error;
• Send the email from the address you used during account registration. This recommendation applies only to registered users;
• Do not reply to emails containing advertisements or newsletters, as this will not allow you to contact a support manager;
• Do not send multiple emails regarding the same issue. This will not help resolve it faster.

We also ask that you be polite and do not insult CasinoRex support representatives. Disrespectful behavior toward administration may result in your account being blocked.

To receive consultation as quickly as possible and avoid waiting for an email response, you can write to us via chat. To do this, open the chat and send a message. Within a few minutes, a CasinoRex support manager will join the conversation. This method is suitable for resolving simple issues and receiving quick consultations on basic questions.